Let’s connect

Refund Policy

  /  Refund Policy

REFUND POLICY

Refunds and Returns

Kinta Fitness is dedicated to providing good customer service with ongoing support.
You can choose a refund or exchange if an item has a major problem.

The product must meet one of the listed conditions to qualify as a major problem:

  •  has a problem that would have stopped someone
    from buying the item if they had known about it
  •  is unsafe
  •  is significantly different from the sample or
    description
  • doesn’t do what we said it would, or what you asked
    for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement.
Please keep your proof of purchase ­— e.g. your receipt

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or bank, it may take some time before your refund is processed.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@kintafitness.com.au

Sale items 
Will only be refunded at the sale price purchased for.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@kintafitness.com.au

Shipping 

To return your product, you should mail your product to:
Kinta Fitness,
Unit 4/516
Alexander Drive
Malaga
WA 6090

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We only process returns when the product has been received, not when they are posted.